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Wednesday, February 28, 2024

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Ventra app issues 'ongoing' Monday after Metra announces confidence with fix

CHICAGO — Despite announcing issues would be resolved by the morning rush, the Ventra app is once again experiencing conflicts Monday.

In a post on X, formerly known as Twitter, Metra said, “Ventra app issues are ongoing. Any pending charges should be dismissed by your bank before posting to your account. If a charge is posted but no ticket is populated, then contact Passenger Services at 312-MY-METRA (696-3872). Conductors will accommodate riders onboard.”

On Sunday, Metra announced it was “confident” the app would perform as intended, in advance of Monday’s morning rush-hour.

On Thursday and Friday last week, customers trying to use the Ventra app were unable to purchase passes and tickets for the CTA, Metra and Pace services.

Metra also rolled out its new fare structure on Thursday.

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