Recently, I went to the salon to get my nails done and I came across a difference in prices between paying via Pix and card. On Pix, the amount charged was R$27.00, while on the card it was R$34.00. I would like to know if this discrepancy in prices is legal. I felt that the amount charged for the card was abusive.
According to lawyer Soraya Goodman, the differentiated charging of prices for goods and services to the public according to the chosen payment method became legally permitted with federal law 13,455/2017. “Thus, the increasingly recurring commercial practice of charging different prices, whether in cash, in installments, in cash, Pix or by card, is permitted”, she explains.
However, the law determines that it is the supplier’s duty to inform the consumer what percentages are offered by the establishment, according to the payment method and deadlines chosen by the customer. It is necessary for the establishment to expressly inform the prices charged for each option by placing posters and notices in visible and easily accessible places.
The lawyer remembers that merchants are not obliged to offer payment by card. The country’s currency is the only means of payment that must be accepted by any establishment or supplier. However, once they accept it, it is not permitted to demand minimum amounts from customers for purchases using the card.
It is essential that both consumers and establishments are aware of their rights and obligations to guarantee fair and transparent commercial relationships, highlights lawyer Átila Nunes from the service www.reclamaradianta.com.br. The service is free via [email protected] or via WhatsApp (21) 99328-9328.
Cases resolved by the Reclamar Adianta team (WhatsApp: 21 – 99328-9328 – for messages only): Rufino Martins (Claro), Alexandre dos Santos (Qualicorp), Sandra Freitas (Claro).
